Returns & Refunds Policy
Due to the perishable nature of our Swedish candy and food products, we cannot accept returns once an item has been shipped. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a replacement or store credit.
Inspect Your Package
Upon arrival, carefully check your Sockerbit treats for any signs of transit damage or missing items.
Document the Issue
Take clear photos of the damaged packaging and the specific products affected to help us process your claim.
Contact Customer Support
Email our team at support@sockerbit.com with your order number and the photos within 2 days of receiving your order.
Resolution Process
Our team will review your request and issue a refund to your original payment method or arrange for a fresh shipment of your favorites.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing